West Coast Electric Cycles warranties all products from manufacturer defects for a period of 1 year from the date of sale, except from misuse, physical damage, or damages resulting from customer modifications. Upon return of goods, West Coast Electric Cycles will replace any faulty products at no charge to the customer with equal or better products, or refund the purchase price if the products are not available.
Customers may return new, “in stock”, unused and unmodified products, if shipped in the original packaging, for a full refund, less shipping charges incurred, within a 30-day period. Special Order parts are non-returnable.
As with any cycling or motor sport, riding an electric bike can be dangerous, regardless of rider skill level, speed or terrain. West Coast Electric Cycles recommends taking appropriate personal safety precautions, and inspecting your electric bike regularly for normal wear that may cause the bike to not perform its best. It is up to the consumer to know and obey their local laws as they pertain to riding an electric bicycle.